Frequently Asked Questions

We realize that placing an order for a custom product online can seem daunting due to all the variables involved. We've been in this business for more than 20 years, so rest assured your transaction with Select Shirts Plus will be a pleasant one.

Please Note: All designs are interchangeable. Which means if you like a mascot from another design it can be applied to the design you plan on using. Or you may want to look through our extensive PDF catalog of mascots in our online PDF catalog. Mascots start on page 235. Click here to open it in a new browser window. Or if you see a design you like on the other pages, you can use that, too. The possibilities are limitless and we're here to help.

Over the years our clients have asked many questions regarding our services. Below is a list of the most common along with their respective answers. If your question is not on this list, feel free to contact us at any time.

I've decided what I want, how can I place my order?
I have my own artwork, what file types do you accept?
Are there any setup fees?
What is the process for placing an order?
I have a large order to place, must I order online?

What is the size scale for the apparel you offer?
Do any of your items experience shrinkage?
How long will it take to receive my order?
I can't find what I'm looking for on your website, is this all you offer?

What are your payment terms?
Do you have a guarantee policy?
Can I mix sizes, colors and styles?
Are there any hidden charges?
How much is shipping?

I have a logo or artwork, how do I send it to you?
How many colors can I use in my logo design?
Will I see a sample of the artwork before my items are made?
Can I pay extra for rush service?
What are your payment and shipping policies?

I've decided what I want, how can I place my order?

You may place your order online 24 hours per day/7 days per week. You may also place your order by phone, if you prefer. Our business hours are 9:00 AM to 6:00 PM (EST) Monday through Friday. A friendly representative is standing by.

Call Us: Toll Free: 1-800-749-3321 or Local: (239) 549-3322

Email: orders@screenprintplus.com

I have my own artwork, what file types do you accept?

Artwork can be sent in CorelDraw 13.0 or earlier, Adobe Illustrator 10.0 or earlier, also raster images may be used if supplied in high resolution format (300 dpi or greater) such as: .TIF, .JPG, .PCX, .BMP, or .EPS.

Are there any setup fees?

No. If you are using one of our template designs, there will be no setup fees. However, if you are adding artwork to other locations of the apparel certain artwork/setup fees may apply. Your sales representative will let you know if there are any before completing your order. After your first order, the artwork will be placed in our company archives for your future use. When you place another order using this same artwork, we will waive any setup fees on that order.

What is the process for placing an order?

Step 1: You pick your design and apparel type and place an order for your merchandise either online or by phone.

Step 2: You send us your additional artwork or artwork ideas, we design and set it up for the appropriate applications.

Step 3: We email you a link to approve your artwork online. Once approved, we will store it in our company archives in your organization's folder for your future use.

Step 4: We schedule your order for production.

Step 5: Production of your order takes approximately 7 days from the date of your online approval depending on the product type of your order. Allow the appropriate shipping time depending on your location.

We do have a Fast Track Service if you have certain time constraints. Please place your order by phone if you require our faster service.

I have a large order to place, must I order online?

We realize the common fears of placing a sizeable order online. We have friendly representatives standing by to take your order by phone, if you'd prefer. You can call toll free 1-800-749-3321 to place your order. Our business hours are 9:00 AM to 6:00 PM (EST) Monday through Friday.

What is the size scale for the apparel you offer?

The sizing charts below can be used as a general guide. Due to manufacturer's size differences we cannot guarantee these guidelines. If you plan to make a sizeable order you may want to order some blank samples to verify your sizing. If you have any questions, please don't hesitate to contact us.

Do any of your items experience shrinkage?

While most of our products are pre-shrunk, it's possible that cotton products may experience a small percentage of shrinking when washed multiple times.

We suggest washing all cotton garments inside out in cool water and allow them to air dry on a drying rack. If a dryer must be used, avoid excessive dryer time and high temperatures. This can have a negative effect on the garment.

How long will it take to receive my order?

Most orders will be completed within two weeks. Generally, after the artwork is completed and approved, it takes one week to complete your order. On some occasions, depending on the product ordered, more time will be required. You will be notified of this before you finalize your order.

Once your order is complete, please allow the appropriate shipping time depending on your location.

We also have a Fast Track Service available for those with tight time constraints.

I can't find what I'm looking for on your website, is this all you offer?

Our online catalog represents only a small percentage of what we have to offer. If you can't find what you are looking for...a particular style, brand, color, etc..., please contact us. Chances are we can get it for you.

What are your payment terms?

We currently accept Visa, MasterCard, Discover and American Express. We also accept company checks and money orders. All orders must be prepaid. We do accept purchase orders from select, credit approved companies and organizations. We will need to run a credit check on your business so you will want to contact us well in advance of your order's required date.

For more information, read our Order Policy.

Do you have a guarantee policy?

Your satisfaction is our biggest concern. And we strive to create a product you will be pleased with. Please check out what our other clients have to say about our work. If you would happen to not be satisfied with our products and services, we will work something out to satisfy you completely.

Can I mix sizes, colors and styles?

You are free to mix and match colors as long as the same design is used on each item. Keep in mind the colors of your design when choosing your merchandise colors. We will do our best to accommodate your desires in this area. If your design will require additional artwork and setup time to accommodate a wide variety of color and style choices there may be additional fees. However, we will notify you of these fees up front and before your order is finalized for your approval.

Are there any hidden charges?

Select Shirts Plus is always up front with the fees for our services. If we encounter a special circumstance with your order, you will never be charged for something without first being notified about it. That's a promise.

How much is shipping?

UPS Ground shipping is free of charge on all orders. If you require expedited shipping, charges will be applied accordingly.

I have a logo or artwork, how do I send it to you?

The best way to send us your artwork is via email. If you aren't already working with a sales representative you can send your artwork to info@screenprintplus.com.

How many colors can I use in my logo design?

Your logo may include up to six different colors of ink. If more than six are needed we will blend existing colors to acquire the necessary shades. Due to the process of inks anything printed on medium to dark textiles requires a white under base. Keep in mind, this will count as an additional color when pricing your product.

Will I see a sample of the artwork before my items are made?

Once our artists have created and finalized your artwork according to your specifications, you'll receive an email with information on how to approve the design. At this point, any changes requested will be adjusted and sent out for your final approval, if required. Your satisfaction is guaranteed.

Can I pay extra for rush service?

If you require faster than standard service for your order, our Fast Track Service is what you are looking for. You can learn more about this special service by clicking here.

What are your payment and shipping policies?

You can read about this in our Order Policy by clicking here.